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Sony Laptop Error - Laptop Battery Not Compatible

On some Sony model laptops there has been a utility pre-installed called Sony ISB, which prevents the laptop from using a third-party laptop battery. To remove the Sony ISB utility follow these directions:

  • First remove the battery from the laptop and power on the system with just the ac adapter.
  • From either the Start menu or command prompt run MSCONFIG.exe
  • On Vista machines, Windows will prompt you for permission to continue
  • In the System Configuration window, click the "Startup" tab and find the item containing "ISBMgr.exe"
  • Uncheck the box for the "ISBMgr.exe"
  • Click "Ok" to save and accept the changes and restart the laptop
  • You may be prompted on restart that Windows is running in selective mode. Just uncheck the notification option on bottom right.

This will remove the software check that Sony has placed on laptops to prevent third-party laptop batteries from being used and allow you to use a non-Sony laptop battery. If you perform a Sony software update, you may need to repeat this procedure.

Some Sony notebooks do not work with newer batteries, including replacement batteries from us as well as new original Sony batteries. This is due to changes in the programming that lives in the charge control circuit in newer batteries. The solution involves using a Sony supplied firmware update to the bios of the notebook so it will talk to newer batteries. If you experience problems with the notebook not recognizing the battery, then download the Sony Universal Battery Driver below.

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Sony Universal Battery Driver - Download Driver. Download Installation Instructions.
Resolves laptop not recognizing new batteries (rapid blinking indicator light). Compatible with Windows 98/2000/XP/Vista/7.
For Sony Part Numbers: VGP-BPS8, VGP-BPL8, VGP-BPS9, VGP-BPL9, VGP-BPS10, VGP-BPL10, VGP-BPS11, VGP-BPL11, VGP-BPS12, VGP-BLP12, VGP-BPS13, VGP-BPL13, VGP-BPS14, VGP-BPL14, VGP-BPS15, VGP-BPL15, VGP-BPS17, VGP-BPL17, VGP-BPS18, VGP-BPL18, VGP-BPS21, VGP-BPL21, VGP-BPS22, VGP-BPL22.

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