Return Merchandise Authorization (RMA) Request
30-Day Money Back Guarantee
TEKK Power wants you to be completely satisfied with the products you order. If within 30 days of shipping you are not satisfied, you can return your merchandise for a refund or exchange. All returns must be accompanied by a Return Merchandise Authorization or RMA.
1 Year Warranty Replacement
TEKK Power also offers a standard 365-Day (1 Year) Warranty on all new items purchased from our website. Please be sure to read full warranty guidelines before requesting an RMA for warranty.
We realize that sometimes we can't be without our computer, so we do have options for those needing a replacement in a hurry.
1) For products purchased within 30 days, simply return the defective or incorrect product for a refund instead, and then just place another order for the replacement. It does require you to pay in full for the replacement product, but in the end it will amount to the same after the credit on your return.
2) For products purchased beyond 30 days, you can place a new order for the product. Make note of your new order number. Once the replacement product arrives, please make sure that it does resolve your problem (therefore confirming a defect in the original product). Then, you can request an RMA number to return the defective product, informing us of the new order number. Once we receive the defective product, we will issue you a credit on the new order. Please be advised that we can only issue you a full credit only if the returned product is indeed defective. If no problems are found with the returned product, you will need to return the new order to us to receive a full credit. So if the replacement does not resolve your problem, then please request a return on the replacement order instead.
Please fill out the RMA form below. All fields are required unless marked as optional. Please make sure all information is correct. A valid copy of your invoice or sales receipt is required for all returns.
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