Having problems processing your credit card?
It is very important that your billing information matches the information on your credit card statement. Otherwise, your order will be declined. If the order needs to be shipped to a different address, you can check mark the "Use a different shipping address" option on the billing/shipping information screen.
Only credit cards issued in the U.S. can be processed; the payment system is unable to verify billing information for international credit cards.
For international orders including Canada, you must process your payment through Paypal directly. We do not accept credit cards directly. The "Checkout with Paypal" option is available at the beginning of the checkout process.
Orders may be subject to verification before shipment. To prevent any delay, please make sure that all contact information including phone numbers and email addresses are accurate.
Common Decline Codes
| Decline Code |
Message |
Resolution |
2 |
This transaction has been declined. |
Card declined by issuer - Contact card issuer to determine reason. |
27 |
The transaction resulted in an AVS mismatch. The address provided does not match billing address of cardholder. |
The transaction was refused because the billing information does not match the issuing bank's information. Please correct the billing information.You may need to contact your issuing bank to retrieve the information that they have on file. If you recently had a change of address, the bank may still have your old address on the electronic address verification system. |
44 |
This transaction has been declined. |
Error usually occurs when either the CVV or Expiration Date provided is invalid. Please verify the CVV code or Expiration Date. The CVV is the last 3 digits on the back of Visa, Mastercard, and Discover cards. For AMEX cards, the CVV is the 4 digits above the card number on the front of the card. However, if both CVV and Expiration Date are correct, please contact your issuing back to determine the problem. |
10504 |
This transaction cannot be processed.
Please enter a valid Credit Card Verification Number. |
The CVV or Expiration Date provided is invalid. Please verify the CVV code or Expiration Date. The CVV is the last 3 digits on the back of Visa, Mastercard, and Discover cards. For AMEX cards, the CVV is the 4 digits above the card number on the front of the card. |
10505 |
Your card was declined by PayPal Direct Payment. This transaction cannot be processed. |
The transaction was refused because the billing information does not match the issuing bank's information. Please correct the billing information.You may need to contact your issuing bank to retrieve the information that they have on file. If you recently had a change of address, the bank may still have your old address on the electronic address verification system. |
10541 |
This transaction cannot be processed. Please enter a valid credit card number and type. |
The credit card entered is currently restricted by Paypal. Contact Paypal at (888) 221-1161 for more information. |
10759 |
This transaction cannot be processed. Please enter a valid credit card number and type. |
The transaction was declined by Paypal. Contact Paypal at (888) 221-1161 for more information. |
10764 |
An error occurred processing your card. This transaction cannot be processed at this time. Please try again later. |
Unable to verify the billing information. Please make sure that the billing information matches issuing bank's information on file. |
15005 |
An error occurred processing your card. This transaction cannot be processed. |
The transaction was declined by the issuing bank. Please contact your issuing bank for further information or try another card . |
Still need assistance?
If you need further assistance, please contact customer service at 1-877-987-7888.
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